Austin Powder
  • Cleveland, OH, USA
  • Full Time


While reporting to the Property & Licensing Manager, the Operations Support Specialist is responsible for providing direction, coordination, and assistance with our field locations to uphold regulatory record compliance and Austin Powder Company policies and procedures.

The Operations Support Specialist provides an extensive range of expertise and support throughout the organization to include training and analyzing biweekly and annual reporting.


  • Provide advanced technical assistance to field employees and customers.

  • Develop and maintain a high level of proficiency with essential computer applications and maintain a high level of knowledge and competence with related compliance requirements.

  • Maintain a safe and healthy work environment by assuring regulatory compliance as well as compliance to all company policies and procedures.

  • Utilize telephone support and screen-share technology to assist employees with essential computer application questions/problems through instruction, problem-solving and collaboration with IT personnel or other subject matter experts.

  • Develop a thorough understanding and appreciation of field locations daily administrative and office functions, including the use of essential computer applications to meet operational and compliance requirements.

  • Provide training and assistance with new-user essential computer application training, administrative process assistance and compliance documentation review and assistance, and will instruct other employee training programs via one-on-one on-site training/coaching, classroom training or webinar, as needed.

  • Writes reports, correspondence, newsletters, bulletins, and records associated with the Operations Department.

  • Responsible to report on various weekly and annual reports.

The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.


Must have acquired, as a minimum, the following formal education:

  • Bachelors' or Associates degree. Experience in lieu of education may be considered.
  • Experience in Federal Regulatory preferred, not required.


Product Knowledge

  • Demonstrates significant knowledge of company products and equipment used in blasting applications or possess the willingness to learn.

Critical Thinking

  • Thinks clearly and systematically while observing, analyzing, interpreting, evaluating, explaining, problem solving and making decisions.


  • Reputation of integrity and building trusted relationships.
  • Presents information both clearly and concisely and regularly confirms correct interpretation by others of information provided.

Organization of Work

  • Demonstrates the ability to handle several projects simultaneously.
  • Must be a self-starter.
  • Continually seek ways to improve performance via development of professional skills and personal growth.

Communication Skills

  • Strong writing skills to develop clear, concise documents and reports.
  • Solid presentation skills to deliver effective and engaging interactions with internal and external participants in both the classroom setting and virtual environment.
  • Ability to train internal and external stakeholders.


  • Ability to identify new ideas and transform them into new/improved services that benefit the company.
  • Ability to be perceptive to recognize trends in our industry and identify strategies to move innovation forward.
Austin Powder
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Austin Powder is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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